If you are not offered a Cash Top-up on the 1st of the month, this could be because:
You have earned above your Wollit Income Promise.
Cash Top-ups are offered to make up the difference when you earn below your Income Promise. If you earn above your Wollit Income Promise, then you are not eligible for a Cash Top-up this month.
Your Cash Top-up would be below £10.
Cash Top-ups are subject to a minimum sum of £10. If there is only a £10 difference between your earnings and your Wollit Income Promise, then a Cash Top-up will not be offered.
Your bank is disconnected in the Wollit app.
If your bank is disconnected, then we are unable to see your current earnings and therefore unable to calculate if a Cash Top-up is due. You will receive alerts as soon as your banking consent disconnects, it is important that you reconnect promptly to avoid missing out.
You have no earnings in the previous month.
If you have zero earnings in the previous month, then you are not eligible for a Cash Top-up.
You have no credit available.
If you have already borrowed all of your available credit, then we are unable to offer a Cash Top-up until some of this is repaid. You are able to see your credit limit in the Wollit app.
Your account is in arrears as you have missed a service fee payment or a repayment.
If you have missed payment then we are unable to offer a Cash Top-up. It is important that you have the funds available in your account to pay your service fee and repayments promptly.