Yes. Responsible lending is the very essence of our being and governs all our actions, products and services. You, our customer, are at the heart of everything we do and your financial wellbeing is paramount.
Our pledge to you:
- We commit to treating you fairly, with openness and honesty.
- We will make sure our lending decisions are in your best interests.
- We will only provide ethical, sustainable, and affordable products.
- We will explain all our products clearly and simply.
- We will only provide you with the highest level of service.
- We will put things right as quickly as possible if you tell us we made a mistake.
- We will treat all complaints with urgency, professionalism, and understanding.
- We will be considerate of any financial difficulties you may find yourself in.
- We will treat your information with the utmost privacy.
We ask that you:
- Provide us accurate information and update us if anything changes.
- Notify us if your financial circumstances change or you experience any financial distress.
- Tell us if you are not happy about anything so we can put it right quickly.
- Share your feedback with us so we can improve our products for you and others.